FAQ's
What products does Mirmia offer?
Mirmia offers a range of handmade products including candles, soaps, chocolates, and gift items designed for personal use, home decor, and special gifting occasions.
Are Mirmia products handmade?
Yes, all Mirmia products are carefully handcrafted, which means slight variations in color, shape, or fragrance may occur. These differences are natural and part of the handmade process.
How long does order processing take?
Orders are usually processed within 1–3 business days after confirmation. Processing time may vary during peak seasons or for custom orders.
How long does delivery take?
Delivery time depends on your location and courier service. Most orders are delivered within 3–7 business days after shipping.
Do you offer custom or personalized gift orders?
Yes, Mirmia offers custom and personalized gift options for special occasions, corporate gifts, and bulk orders. You can contact us for details.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once the order has been shipped, cancellation may not be possible.
Do you accept returns or refunds?
Due to hygiene and safety reasons, candles, soaps, chocolates, and edible products are generally non-returnable unless the product is damaged or incorrect.
What should I do if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with clear photos of the product and packaging.
Do you offer bulk or corporate gifting?
Yes, we accept bulk and corporate gifting orders. Please contact us for custom pricing and product options.
How can I contact Mirmia?
You can contact us using the details below:
Email: hi@mirmia.com
Phone: +91 6290866762
Website: mirmia.com
How do I place an order?
You can place an order directly through our website by selecting the product, adding it to your cart, and completing the checkout process.
Can I cancel my order?
Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation may not be possible.
Can I modify my order after placing it?
If your order has not yet been processed or shipped, you may contact us immediately to request changes.
Do you accept bulk or corporate orders?
Yes, we accept bulk and corporate gifting orders. Please contact us for custom pricing and product options.
Are Mirmia products handmade?
Yes, all Mirmia products are handmade with care and attention to detail.
Why do some products look slightly different from the photos?
Because our products are handmade, slight variations in color, shape, or fragrance may occur.
Are your products safe to use?
Yes, our products are carefully crafted using quality ingredients and materials suitable for their intended use.
Do you offer customized or personalized products?
Yes, we offer customization for certain products and gift sets depending on availability.
How long does shipping take?
Orders are typically delivered within 3–7 business days depending on your location.
When will my order be shipped?
Orders are usually processed and shipped within 1–3 business days after confirmation.
Do you provide order tracking?
Yes, once your order is shipped, you will receive tracking details via email or message.
Do you ship across India?
Yes, we ship to most locations across India.
What payment methods do you accept?
We accept secure payments through the payment methods available on our website such as UPI, debit cards, credit cards, and online payment gateways.
Is my payment information secure?
Yes, all payments are processed through secure payment gateways and we do not store your card details.
Can I get an invoice for my order?
Yes, a digital invoice is generated for every order.
Do you accept returns?
Due to hygiene and safety reasons, items such as candles, soaps, chocolates, and edible products are generally non-returnable.
What if I receive a damaged product?
If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with photos.
How long does a refund take?
Approved refunds are processed to the original payment method and may take a few business days depending on the payment provider.