Refund and Returns Policy
This policy explains how refunds, returns, and replacements work for orders placed with Mirmia.
Last updated: 04 Mar 2026
We pack every order with care. If you face any issue, please contact us within the timelines below with clear photos/videos so we can help quickly.
1) Eligibility Summary
Replacement / Refund (Eligible)
- Item received damaged
- Item received incorrect (wrong product/variant)
- Package missing items (reported on time)
Not Eligible (Non-returnable items)
- Used or opened products
- Hygiene/consumable items like soaps and edible products (chocolates), unless damaged/incorrect
- Personalized/custom gift orders (unless damaged/incorrect)
- Minor variation in color, shape, fragrance, or texture due to handmade nature
2) Return / Issue Reporting Window
Any damage, wrong item, or missing item must be reported within 24 hours of delivery with clear photos and (if possible) an unboxing video. Requests raised after this window may not be accepted.
3) What You Need to Share
- Order ID / invoice copy
- Clear photos of the product and outer box
- Unboxing video (recommended for faster approval)
- Short description of the issue
4) Replacement Process
After verification, we will arrange a replacement (subject to availability). If the product is out of stock, we may offer an alternate item, store credit, or a refund—depending on the case.
5) Refunds
- Refunds (if approved) are processed to the original payment method.
- Bank/payment gateway processing time may vary depending on your provider.
- Shipping charges (if any) are typically non-refundable unless the issue is due to our error.
6) Cancellations
Orders cannot be cancelled once dispatched. If you need an urgent change, contact us as soon as possible after placing the order—we will try our best if the order has not been packed/processed.
7) Contact Us
Note: This policy is a general template. You may update timelines/terms based on your business operations and local legal requirements.